goals Terms and Conditions

1. Definitions and Applicability

1.1 Definitions

The following terms used in these Terms and Conditions carry specific meanings:

• "Platform" refers to the goals website, mobile application and all associated digital services.
• "Member" refers to any person who has completed registration on goals and is actively using the service.
• "Account" refers to the registered profile created for each member's personal use.
• "Wallet" refers to the digital fund management system within the account, where deposits, bonuses and winnings are held.
• "Wager" or "Bet" refers to participation by placing money on any sports event, casino game or other offering.

1.2 Scope of Applicability

These Terms apply to all services on goals — sports betting, live casino, slot games, fishing games and any other gaming category. If separate terms are issued for a specific promotion or event, they must be read together with these main Terms, and in the event of a conflict the specific terms will take precedence.

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2. Account Registration and Eligibility

2.1 Age Requirement

To open an account on goals and participate in any betting or gaming activity, a member must be at least 21 (twenty-one) years of age. Attempting to register or using an account on behalf of a minor is strictly prohibited. goals reserves the right to carry out verification on this matter, and if a false age is provided the account will be closed immediately.

2.2 One Account Per Person

Each member may create only one account. If the same person operates multiple accounts — in their own name, in a family member's name or using someone else's details — all such accounts will be closed and the funds held may be forfeited.

2.3 Providing Accurate Information at Registration

When opening an account, members must provide accurate and complete information — including full name, mobile number, date of birth and email address. Providing incorrect or incomplete information may cause problems with account verification or the withdrawal process later on.

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3. Account Security and Verification

3.1 Password Protection

Each member is fully responsible for keeping their account password confidential. The password should not be shared with anyone. If a member suspects unauthorised access to their account for any reason, they must notify the goals support team immediately. The member is liable for any activity or loss that occurs before such notification.

3.2 Identity Verification (KYC)

goals may request documents to verify a member's identity at any time to ensure a safe environment. This may include a National ID card, passport or birth certificate, and if necessary a bank or mobile wallet statement. If the required documents are not provided, withdrawals may be suspended or the account restricted.

3.3 OTP and Two-Step Security

OTP verification may be required during registration, login and withdrawal requests. Members are strongly advised not to share this OTP with any third party. goals will never ask for an OTP by phone or message.

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4. Deposits and Withdrawals

4.1 Minimum Limits

The minimum deposit amount on goals is ৳300 (three hundred taka) and the minimum withdrawal amount is ৳800 (eight hundred taka). These limits apply to every supported payment method.

4.2 Accepted Payment Methods

The following methods are currently supported for deposits and withdrawals on goals:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (major commercial banks including Dutch-Bangla Bank, Islami Bank and BRAC Bank)

Funds sent through any method other than those listed above will not be accepted, and their return cannot be guaranteed.

4.3 Withdrawal Timeframe

For verified accounts, withdrawals are generally processed within 1 (one) hour. However, the time may vary in cases requiring additional verification or due to technical delays.

4.4 Third-Party Accounts Prohibited

Members must use a mobile wallet or bank account registered in their own name. Deposits from third-party accounts or unknown sources will not be accepted, and such transactions may be subject to investigation.

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5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 15 times the bonus amount before withdrawal. Example: a deposit of ৳1,000 adds ৳1,000 in bonus, giving a total balance of ৳2,000, and the wagering required is ৳1,000 × 15 = ৳15,000.

5.2 Other Promotions

goals offers various promotions including a weekly reload bonus, cricket special offers, birthday rewards, referral rewards and a weekend slot bonus. Each offer has its own wagering requirements and eligibility criteria, which are detailed on the relevant offer page.

5.3 General Bonus Terms

• A bonus may only be withdrawn after the specified wagering requirement has been met.
• It is not possible to have more than one bonus active at the same time — the current wagering must be completed before taking a new bonus.
• goals reserves the right to cancel a bonus if unusual betting patterns or bonus abuse are detected.
• A bonus is never direct cash — it is a benefit for playing purposes only.

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6. Betting and Gaming Rules

6.1 Finality of Bets

A bet once confirmed generally cannot be changed or cancelled. If a bet is accepted incorrectly due to a technical error, goals reserves the right to review and cancel or correct it.

6.2 Odds Changes

Odds for sports events may change in real time. The odds in effect at the moment a bet is confirmed will be used for settlement. If an event is cancelled or postponed, separate rules for bet settlement will apply.

6.3 Game Errors and Technical Issues

If an unusual result occurs due to a game or software error, that round will be considered void and the original stake will be returned. Any winnings obtained by taking advantage of an error will not be honoured.

6.4 Live Casino and Slots

goals offers live casino games from Evolution, Pragmatic Play Live and other recognised providers, as well as slot games from various developers including PG Soft, JILI and Pragmatic Play. Each game's own rules are provided within the game and apply alongside these Terms.

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7. Prohibited Activities

The following activities are strictly prohibited and may result in account closure and forfeiture of funds:

• Using multiple accounts to place opposing bets on the same event in order to gain bonus advantages (arbitrage).
• Hacking, use of malware or unauthorised software on the goals system.
• Attempting to gain unauthorised access to another member's account.
• Registering using a false or stolen identity.
• Using the platform for money laundering, fraud or illegal financial transactions.
• Impersonating goals staff or support team members to mislead others.
• Intentionally disrupting goals services or carrying out DDoS attacks.

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8. Account Suspension and Closure

8.1 Closure by goals

goals reserves the right to suspend or permanently close an account at any time without prior notice in cases of a breach of these Terms, suspicious activity or security concerns. In such cases the member will be notified by email, and any legitimate funds will be returned after the investigation is complete.

8.2 Closure by the Member

Any member who wishes to close their own account may contact goals via live chat or email. It is possible to withdraw any remaining legitimate balance before closure; however, bonus funds with incomplete wagering cannot be returned.

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9. Responsible Gaming

goals believes that gaming is an entertainment activity — it is not a guaranteed way to earn money. We encourage members to play within their limits. The Responsible Gaming guidelines contain detailed information on setting deposit limits, taking breaks and accessing support.

If a member feels that gaming is affecting their daily life or financial situation, they can contact the goals support team directly to activate a temporary or permanent self-exclusion.

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10. Personal Data and Privacy

goals takes the protection of members' personal data seriously. Full details of how information collected during registration and transactions is used, stored and protected can be found in the Privacy Policy. By using the service, members give their consent to that policy.

Financial information is kept secure through SSL encryption and a secure payment gateway. goals does not sell members' personal data to any third party.

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11. Intellectual Property and Content Use

All content on the goals website and application — including logos, designs, text, game interfaces and brand elements — is protected under intellectual property law. Members are permitted to use the service for personal use only. No content may be reproduced, distributed or modified for commercial purposes.

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12. Limitation of Liability

goals is committed to providing the most reliable service possible. However, goals' liability for losses caused by uncontrollable technical errors, disruptions to third-party services or internet connectivity issues will be limited. goals does not accept liability for any problems arising from a member's own device or network.

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13. Changes to Terms

goals reserves the right to partially or fully amend these Terms as necessary. Members will be informed of significant changes by email or via a notification on the platform. Continued use of the service after a change is made will be considered as the member's acceptance of the new terms.

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14. Contact and Dispute Resolution

14.1 Support Channels

goals offers live chat and email support in Bengali and English, 24 hours a day, 7 days a week. If you have a question or complaint about any matter, please speak directly with the support team first — most issues can be resolved quickly.

14.2 Dispute Resolution Process

For any dispute or complaint, the member must send full details in writing by email. goals will provide an initial response within 7 (seven) working days and will endeavour to reach a fair resolution based on the investigation.

For answers to common questions, visit our FAQ section — it contains detailed answers to frequently asked questions about deposits, bonuses and accounts.