goals Privacy Policy

1 What Information We Collect

goals collects various types of information to provide you with a safe and convenient service. This information is gathered in two main ways: directly from you, and automatically through our technology.

1.1 Information You Provide Directly

When registering an account or using our services, you may provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Payment details — such as your bKash, Nagad, or Rocket account number
• Login credentials (username and encrypted password)
• Information provided when contacting our support team

1.2 Automatically Collected Information

When you visit the goals website or use the app, certain information is collected automatically:

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Logs of your activity on our site — pages visited, clicks, and session duration
• Data obtained through cookies and similar tracking technologies
• Geolocation information (if your device permits it)

1.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may collect limited information about you from trusted third-party services. Our information sharing with these third parties is governed by strict agreements.

2 Purpose of Using Information

goals uses collected information only for specific, lawful purposes. Your information will not be used for any purpose not listed here.

• Account Management: Handling registration, login, and account security
• Identity Verification: Confirming the account holder's age (21+) and identity
• Financial Transaction Processing: Completing deposits and withdrawals and maintaining transaction records
• Customer Support: Responding to your questions, complaints, and requests
• Responsible Gaming: Monitoring and taking necessary steps to prevent excessive gaming
• Security and Fraud Prevention: Detecting and stopping suspicious activity
• Service Improvement: Enhancing site performance and user experience
• Marketing Communications: Sending offers and promotional information with your consent

In line with our Responsible Gaming Policy, we monitor user gaming patterns — not as surveillance, but as a commitment to ensuring a healthy experience for you.

3 Cookies and Tracking Technology

goals uses cookies and similar technologies to keep our site functioning properly and to make your browsing experience more comfortable.

3.1 Types of Cookies

• Essential Cookies: Required for login sessions and payment processing. Disabling these may prevent the site from working properly.
• Functional Cookies: Remember your preferences (language, betting history).
• Analytics Cookies: Monitor site performance — helping us understand which pages are visited most and where issues occur.
• Marketing Cookies: Used to show relevant offers based on your interests. These are active only with your consent.

3.2 Cookie Controls

You can control or delete cookies at any time from your browser settings. Please note that disabling essential cookies may prevent you from logging in or completing transactions on goals.

4 Data Storage and Security

goals stores your personal information in accordance with the highest security standards. We use industry-standard SSL encryption and other technical safeguards.

4.1 Technical Security Measures

• TLS/SSL encryption for all data transmission
• Password hashing — we never store your password in plain text
• Additional encryption layers for payment information
• Regular security audits and system updates
• Restricted access policy — only authorised staff can view your sensitive information

4.2 Data Retention Period

We retain necessary information for as long as your account is active. Even after an account is closed, financial transaction records and identity verification data are retained for a specified period as required by applicable regulations. Once that period has passed, data is securely deleted or anonymised.

4.3 Response to a Data Breach

In the event of a data security breach, we will notify affected users as quickly as possible and take immediate steps to limit the damage.

5 Data Sharing and Third Parties

goals never sells, rents, or exchanges your personal information. However, information may be shared in certain specific circumstances necessary for operating our services.

5.1 Service Provider Partners

We work with specific third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and game operations. These partners receive only the information needed for their specific service and are bound by strict confidentiality agreements.

5.2 Legal Obligations

Where there is a legal request from a relevant authority or a court order, we will provide information as required by applicable law. In such circumstances, we will share only the minimum information necessary.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will notify you in advance if such a change occurs.

6 International Data Transfers

goals operates an international platform. Our servers and some service providers may be located outside Bangladesh. In such cases, we ensure that the standard of data protection remains equally high. For data transfers, we put in place appropriate contracts and safeguards.

7 Your Rights

goals respects your right to data protection. You have the following rights:

7.1 Right to Access and Correction

You may view the information stored in your account at any time and correct it if it is inaccurate. Changing identity verification information may require assistance from our support team.

7.2 Right to Erasure

After closing your account, you may request deletion of data that is not subject to a legal retention obligation. However, information relating to ongoing transactions, outstanding balances, or legal liabilities must be retained for a specified period.

7.3 Objection and Restriction of Processing

Contact us to opt out of marketing communications or to restrict the processing of your data. Please note that it may not be possible to restrict processing of information that is essential for operating the service.

7.4 Exercising Your Rights

To exercise these rights, contact our customer support team. We aim to respond to your request within 30 business days. For general questions, you may also visit our FAQ section.

8 Protection of Minors' Information

goals strictly prohibits its services for anyone under the age of 21. We do not knowingly collect, store, or process any information from minors. Date of birth is verified at registration, and identity documents are checked in cases of doubt.

If we suspect that a minor's information has entered our system, the relevant account will be closed immediately and the information will be deleted.

9 Marketing Communications

With your consent, we may send you emails or SMS messages about new offers, bonuses, and promotions from goals. Every marketing message will include an option to opt out. You can change your marketing communication preferences at any time from your account settings.

However, important service-related messages — such as transaction confirmations, security alerts, or account notifications — are separate from marketing and will always be sent.

10 Policy Changes

goals reserves the right to update this Privacy Policy at any time. For significant changes, we will post a notice on the site and inform you by registered email. Continued use of the service after changes have been made will be taken as your acceptance of the updated policy.

For a complete understanding of your rights and responsibilities, you may also read our About Us page.

11 Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us. Our dedicated team is available in Bengali and English, 7 days a week, 24 hours a day.