goals FAQ — Deposits, Withdrawals and Account

The minimum withdrawal amount at goals is ৳800. Requests below this amount will not be accepted. The maximum you can withdraw at one time depends on your account verification status and payment method. If your balance is sufficient, you can withdraw via bKash, Nagad, Rocket, Upay, or bank transfer.

At goals, you must meet the wagering requirement before withdrawing a bonus. For example, the welcome bonus has a wagering requirement of 15 times the bonus amount — meaning if you receive a ৳1,000 bonus, you must place ৳15,000 in bets. Once the requirement is met, winnings earned from the bonus can be withdrawn just like a regular withdrawal. You can find the full bonus terms on the Terms and Conditions page.

Yes, at goals your payment account (bKash, Nagad, Rocket, Upay, or bank account) must match the name registered on your account. Withdrawals to third-party wallets or bank accounts are not allowed. This is required for security and is confirmed during account verification.

goals generally completes withdrawals within 1 hour. This applies to all methods — bKash, Nagad, Rocket, and Upay. For bank transfers, the bank's own processing time may add to this. For first-time withdrawals, having your account verification completed in advance speeds up the process.

Yes, withdrawals at goals are available 7 days a week, at any time of day or night. There is no difference in withdrawal speed on weekends or late at night — the target of completing the process within 1 hour applies at all times. Transfers via bKash and Nagad mobile banking can reach you quickly even at night.

If you're having trouble logging in, first make sure your username and password are entered correctly. Turn off Caps Lock if it's on. If you've forgotten your password, use the "Forgot password?" option on the goals Login page to set a new one. If the problem persists, contact us via live chat.

To change personal information at goals, you can submit a request through Account Settings or contact the support team via live chat. For security reasons, some changes may require identity verification. Keeping your information accurate is important, as your name is checked against your payment account during withdrawals.

To open an account at goals, you need an active mobile number and your full name. During registration, you will choose a username and password. Note that only one account per person is allowed, and you must be 21 years of age or older. New members may be eligible for a 100% welcome bonus.

For a secure password at goals, use at least 8 characters combining uppercase and lowercase letters, numbers, and special characters (such as @, #, $). Avoid using your date of birth or phone number as your password. Do not share your password with anyone, and change it regularly.

Yes, at goals you can set your own weekly or monthly deposit limit. To do this, go to Account Settings or let the support team know via live chat. Once set, deposits beyond the specified limit will be blocked, which helps you stay in control of your spending.

To activate a cooling-off period (a temporary break) or self-exclusion (a longer-term break) at goals, contact our support team directly via live chat or email. A cooling-off period can last from a few days to a few weeks, while self-exclusion restricts account use for a longer period.

There are some signs to watch out for — such as wanting to bet more to recover lost money, spending more time on betting than with family or at work, depositing beyond your budget, and feeling restless when you can't play. If you notice these signs, talk to the goals support team or take a break.

No, all casino and sports betting activity at goals is strictly for those aged 21 and above. This age requirement must be confirmed when opening an account. Proof of age may be requested during verification, and accounts may be closed if this condition is violated.

goals always supports responsible gaming. If betting is causing you stress or financial difficulty, contact our 24/7 support team — they can communicate in Bengali. You can also talk to a family member or trusted friend about the situation. Visit our Responsible Gaming page for more information and guidance.

goals does not charge any processing fee for deposits. However, your mobile banking or bank account may deduct a transaction fee according to its own policies — this is governed by that service provider. It is a good idea to check the terms of your chosen payment method before making a deposit.

To deposit at goals using Nagad, log in to your account, go to the deposit section, and select Nagad. The minimum deposit is ৳300. Enter the payment number and amount and complete the transaction — your balance is usually updated within a few minutes. Keep the transaction reference number for your records.

If a deposit hasn't appeared in your balance, wait a little while first — sometimes there may be a slight delay due to network issues. If it still hasn't appeared, contact goals via live chat and have ready the transaction date, amount, and payment method reference number. The support team will verify and resolve the issue quickly.

goals currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major Bangladeshi banks such as BRAC Bank, Dutch-Bangla Bank, and Islami Bank). The minimum deposit is ৳300 for all methods. No cryptocurrency options are available.

When depositing at goals with bKash, always use a bKash number registered in your own name. Keep the transaction reference or transaction ID — you will need it if any issue arises. For your security, never share your bKash PIN or OTP with anyone. goals will never ask you directly for your PIN.

Yes, the goals support team provides service in both Bengali and English. Support in Bengali is provided with Bangladeshi players in mind, so there is no language barrier. You can communicate in Bengali through either live chat or email.

goals offers two support channels — live chat and email. Live chat gives you a direct and quick response. For detailed issues or complaints with documents attached, contacting by email is more convenient. Both channels are available 7 days a week, 24 hours a day.

Before contacting the goals support team, have your username, registered mobile number, and a description of the issue ready. For payment-related problems, having the transaction date, amount, and reference number on hand will help you get a faster resolution. If you have screenshots, you can send them via email.

Yes, the goals support team is active 24 hours a day, 7 days a week. Whether it's 2 AM or 5 in the morning, you'll get a response on live chat. During BPL or T20 match nights, or if you run into a sudden problem while playing slots — you can reach support at any time. There are no set office hours.