goals Responsible Gaming Guidelines
Betting or casino gaming should stay a source of entertainment — not stress. At goals, we provide effective limit-control tools and support to ensure every member's wellbeing.
What Responsible Gaming Is and Why It Matters
Betting or online gaming is a familiar form of entertainment for many. But it stays healthy only when a player remains aware of their financial limits and how much time they spend. goals believes that win or lose — gaming should never put pressure on family, work, or mental health.
That is why goals gives every member direct access to tools such as deposit limits, session time limits, and self-exclusion on their account. Our Terms and Conditions explain in detail how these limits work.
Responsible gaming does not simply mean playing less — it means playing with a clear plan, staying within your budget, and controlling the urge to keep playing in order to chase losses.
goals' Commitment
We are more than just an entertainment platform — the wellbeing of every member matters to us. On our About goals page, we explain how we work to create a safe environment.
Age verification is mandatory for every account. If problematic or addictive behaviour is detected, our team reaches out to the member and offers support.
You can set or pause limits on your account at any time — contact 24/7 live chat to do so.
Tools for Setting Your Own Limits
After logging in to your goals account, you can activate any of the following limits through support. These limits take effect immediately, and a set waiting period applies before they can be changed.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits will be accepted.
Session Time Limit
Set a maximum duration for continuous play. When time is up, you will be logged out automatically and encouraged to take a break before logging in again.
Loss Limit
Decide in advance the maximum amount you can lose within a given period. Once the limit is reached, your account will automatically stop accepting bets.
Bonus Opt-Out
You can remove yourself from promotional offers and bonus emails. This reduces the temptation to bet and makes it easier to stay in control.
Cooling-Off Period
Keep your account temporarily inactive for a set period — from 1 day up to 6 weeks. Logging in is not possible while the break is active.
Self-Exclusion
Close your account permanently or for an extended period. Requests to open a new account will not be accepted while self-exclusion is in effect.
Send a Limit Request
Fill in the form below and send it to support — our team will activate your limit within 24 hours.
Rules for Changing Limits
Reducing a strict limit (such as a deposit or loss limit) takes effect immediately. However, increasing a limit requires a 72-hour waiting period — this prevents impulsive decisions made in the moment.
Once self-exclusion is activated, it cannot be cancelled for the duration of the period. This is the highest level of protection.
If you have questions about any limit, our FAQ page has answers to common queries, or you can contact live chat directly.
Recognise the Warning Signs
If you notice any of the following signs in yourself, pause and let someone you trust know. These are not signs of weakness — they are opportunities to become more aware.
- Depositing beyond your budget or borrowing money to play
- Feeling the urge to keep playing in order to recover losses
- Hiding your gaming from family or friends
- Spending time gaming while neglecting work, studies, or daily responsibilities
- Having trouble sleeping or eating because of thoughts about gaming
- Feeling restless or irritable when not playing
- Playing to relieve stress rather than for enjoyment
- Spending more time or money than you intended
For Someone Close to You
If you feel that a family member or friend is spending too much time and money on online betting — raise your concern with them directly and kindly. Listen without judgement and encourage them to seek professional support.
Parents and guardians can use Parental Controls on Android devices and Screen Time on iOS to restrict underage users from accessing this site.
Acknowledging the problem is the first step toward a solution. goals respects members who take that step and is here to provide the support they need.
More details about our protection policies can be found on our Privacy Policy page.
Where to Find Support
You do not have to face addiction problems alone. Below is information on direct support from goals and professional resources.
goals 24/7 Live Chat
Contact live chat directly at any time. Support is available in Bengali and English. Requests to activate limits, suspend an account, or initiate self-exclusion are handled immediately.
goals Email Support
You can also reach us by email as an alternative to live chat. This is convenient for sending detailed descriptions of issues or attaching documents. Replies typically arrive within a few hours.
Family and Trusted Friends
Talk openly with the people close to you. Support from family is one of the most effective forms of help on the road to recovery.
Professional Counselling
Seek help from a mental health professional or behavioral therapist. This service is available at various government hospitals and private mental health centres across Bangladesh.
Support Groups
Join a community support group for addiction-related problems, where people facing the same issues help one another.
Self-Assessment
Check in with yourself — how many times a week are you playing, how much money are you spending, and how do you feel when you cannot play. Honest answers will help you make the right decisions.
goals Support Contact
The goals support team is not only trained for technical assistance — they are also trained to guide members on responsible gaming. If at any point you feel that gaming is becoming difficult to control, do not wait — speak to live chat.
We will not judge you. Your information will be kept confidential and support will be provided with complete impartiality.
Some Simple Rules for Healthy Gaming
Follow these habits to keep gaming enjoyable at goals:
- Set a fixed budget before you start playing, and stop when it runs out.
- Only play with money set aside for entertainment — not from living expenses or savings.
- Avoid trying to recover losses — there is no guarantee of winning next time.
- Avoid playing when you have been drinking or when you are emotionally unsettled.
- Take regular breaks and spend time on other hobbies and social activities.
- Remember — over the long term, the casino has a mathematical advantage. Gaming should not be thought of as a source of income.
Budget Planning Example
Say you set aside ৳5,000 a month for entertainment. Divide that into ৳1,250 per week. It is wise not to exceed that amount in any single day of play.
If you spend your entire weekly budget in a single day — stop playing for the rest of the week. Do not dip into the following week's budget to make up for it.
Sticking to this simple rule will keep gaming at goals a source of enjoyment.